Virtual Medical Receptionist

What is a Virtual Medical Receptionist?

A AIDYVA Medical Receptionist acts as your remote front desk assistant — managing patient interactions, appointments, and administrative tasks with accuracy, empathy, and professionalism. Available full-time or part-time, our receptionists provide a cost-effective and efficient alternative to in-office staff while maintaining the highest standards of patient confidentiality.

Core Responsibilities

Answering Calls

Professionally handle inbound and outbound patient calls, ensuring timely responses and excellent service for every patient.

Appointment Scheduling

Book, reschedule, and confirm appointments seamlessly using your preferred scheduling software or EHR system.

Patient Communication

Send reminders via SMS or email, manage follow-ups, and coordinate telehealth sessions — improving patient retention and satisfaction.

Insurance & Records

Assist with insurance verification and maintain up-to-date patient records while following strict HIPAA and confidentiality protocols.

Message Management

Monitor voicemails, emails, and portal messages — routing them quickly and accurately to the right provider or department.

Ready to Hire a Medical Virtual Assistant?

How It Works

At AIDYVA , we make getting started simple and seamless:

Consultation

We discuss your workflow, patient volume, and systems to understand your specific front desk needs.

Onboarding

We set up access, permissions, and connect your Virtual Receptionist with your scheduling and communication platforms.

Training

Your AIDYVA Receptionist is trained to match your scripts, tone, and operational processes.

Go Live

Your receptionist begins managing calls, appointments, and patient coordination from day one.

Why Choose Our Patient Access Specialists?

💰 Cost Savings

Reduce administrative costs while maintaining high-quality patient service.

🌐 24/7 Coverage

Offer your patients reliable communication and scheduling — anytime, anywhere.

🔒 HIPAA Compliant

All specialists adhere to HIPAA and data security standards to ensure patient confidentiality.

📈 Improved Efficiency

Automate verification, scheduling, and authorizations to reduce bottlenecks.

🤝 Consistent Support

Work with a dedicated specialist who learns your systems and supports your long-term success.

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