FAQ | AIDYVA

FAQ

At AIDYVA , we provide HIPAA-compliant, U.S trained medical virtual assistants who help healthcare practices improve efficiency, reduce administrative burdens, and enhance patient care. Here are answers to the most common questions we receive.

Virtual medical assistant supporting healthcare practice remotely

Frequently Asked Questions

What We Do

1. What does a Virtual Medical Assistant do?

Our Virtual Medical Assistants (VMAs) handle administrative and clinical support tasks remotely including appointment scheduling, billing, transcription, follow-ups, and EHR updates.

2. What types of services do you provide?

AIDYVA provides support in medical billing, insurance verification, prior authorizations, patient intake, follow-ups, and EMR/EHR management for multiple healthcare specialties.

3. Are your virtual assistants trained for specific medical fields?

Yes. Our team includes VMAs trained in family medicine, behavioral health, dental care, dermatology, pediatrics, and more matched precisely to your specialty.

4. Can your assistants work with our existing systems?

Absolutely. Our assistants are trained on major EMRs/EHRs (Epic, Kareo, Athena, DrChrono, etc.) and can adapt to your internal tools.

5. What makes AIDYVA different?

All our assistants are HIPAA-certified, medically trained, and undergo continuous education. We focus on long-term reliability, secure systems, and measurable performance.

Getting Started

6. How do I hire a Virtual Medical Assistant?

Simply book a free consultation. We’ll review your practice’s needs and match you with the ideal assistant within a few days.

7. How fast can I get started?

Most clients are matched and onboarded within 3–5 business days after consultation.

8. Will I need to train my assistant?

Our VMAs are pre-trained in medical workflows. However, we recommend a brief orientation specific to your tools and preferences.

Workflow & Support

9. What if my assistant is unavailable?

We ensure continuity through backup coverage. Another trained assistant will take over temporarily if needed.

10. Do you offer after-hours or weekend support?

Yes. 24/7 and extended-hour coverage can be arranged depending on your practice’s requirements.

11. How do you ensure service quality?

We maintain strict performance monitoring, regular feedback sessions, and ongoing training to ensure consistent excellence.

Security & Compliance

12. How do you ensure HIPAA compliance?

Every AIDYVA assistant completes HIPAA training, uses secure communication platforms, and follows strict data protection protocols.

13. What if there’s a data breach?

We have a documented incident response plan. Clients are notified immediately, and corrective measures are taken promptly to ensure compliance.

14. Do your assistants sign NDAs?

Yes. Every assistant signs confidentiality and non-disclosure agreements before starting work with clients.

15. How do you monitor compliance?

We use tracking tools, audits, and client feedback systems to ensure all operations remain compliant with HIPAA and data privacy standards.

Pricing & Contracts

16. What are your pricing options?

We offer flexible plans hourly, part-time, or full-time. Contact us for a customized quote based on your practice size and workload.

17. Do I have to sign a long-term contract?

No long-term commitment is required. You can start or pause services at any time.

Making the Shift to Virtual Support

18. How does a Virtual Assistant benefit a medical practice?

Our VMAs help reduce administrative load, cut costs, and free your in-office staff to focus on patient care.

19. How is a VMA different from a regular MA?

Virtual Medical Assistants perform similar administrative duties remotely, focusing on scheduling, documentation, and communication not in-person clinical work.

20. Will outsourcing affect the quality of patient care?

Not at all. Our assistants enhance your workflow and help your staff dedicate more time to direct patient interactions.

Contact Floating Buttons Footer | AIDYVA